At the Garner IT Expo in Orlando, Fla., Cisco CEO John Chambers predicts that as the economy turns, many company heads will be looking for flexibility along with cost effectiveness--aspects that video conferencing and social networking provide. He forsees that, soon, IT and business strategy will be so intertwined we won't know the difference between them. Interviewers: Ken Dulaney and Tom Bittman of Gartner.